Effective Date: October 7, 2025
At MV Counsellor, we are committed to providing high-quality mental health and addiction counseling services. Due to the personalized nature of our services, we have implemented the following refund and cancellation policy.
By booking and paying for our services, you acknowledge and agree to the terms outlined in this policy.
All payments made for counseling services at MV Counsellor are non-refundable.
This policy applies to:
Our no refund policy exists for the following reasons:
If you need to cancel your appointment:
While our policy is strictly no refund, we understand that emergencies happen. In the following exceptional cases, we may offer one-time rescheduling (not a refund):
Important: Even in exceptional circumstances, no monetary refunds will be issued. Only rescheduling or service credits are available.
Refunds or rescheduling will not be provided for:
To request a cancellation or rescheduling, contact us immediately:
Required Information:
In lieu of refunds, we may offer service credits in exceptional circumstances:
By booking our services, you agree to:
If you have concerns about this policy or wish to file a complaint:
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any changes.
For questions or concerns about this policy, please contact us:
Mukesh Rani
(MV Counsellor)
Zirakpur, Mohali District
Punjab, India - 140603
Phone: +91 8295417017
Email: Info@mvcounsellor.com
Website: www.mvcounsellor.com
Contact us before booking if you need clarification on our refund and cancellation terms.