Terms and Conditions

1. Acceptance of Terms

By accessing or using MV Counsellor's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and MV Counsellor ("we," "us," or "our").

2. Services Provided

MV Counsellor provides professional mental health counseling services, including but not limited to:

• Individual counseling and therapy
• Family and relationship counseling
• Addiction recovery support
• Career guidance and counseling
• Emotional healing and mental wellness support
• Behavioral and cognitive therapy

Services may be provided in-person at our office location or online through secure video conferencing platforms.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age, or have parental/guardian consent if under 18
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete information during registration
• Reside in India (for in-person services) or have access to stable internet connection (for online services)

4. Account and Registration

4.1 Account Creation

To access certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

4.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we deem inappropriate or harmful.

5. Appointment Booking and Attendance

5.1 Booking

• Appointments can be booked through our website, phone, or email
• All bookings are subject to counselor availability
• You will receive a confirmation email/SMS once your appointment is confirmed

5.2 Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee
• No-shows (missing an appointment without notice) will be charged the full session fee

5.3 Rescheduling

• Appointments can be rescheduled subject to availability
• Please provide at least 24 hours' notice for rescheduling requests

6. Fees and Payment

6.1 Service Fees

• All fees are clearly displayed on our Services page
• Fees must be paid in full before or at the time of the session
• We accept online payments, bank transfers, and cash (for in-person sessions)

6.2 Payment Terms

• Payment is required at the time of booking or before the session begins
• All prices are in Indian Rupees (INR) and include applicable taxes
• We reserve the right to change our fees with reasonable notice

6.3 Refunds

Refunds are handled as per our Refund Policy (see separate Refund Policy page).

7. Professional Standards and Limitations

7.1 Not Emergency Services

Important: Our counseling services are not intended for emergency situations. If you are experiencing a mental health crisis or have thoughts of harming yourself or others, please:

• Call emergency services (112 in India)
• Go to the nearest hospital emergency room
• Contact a crisis helpline immediately

7.2 Professional Boundaries

• Counseling is a professional service bound by ethical guidelines
• Dual relationships (e.g., personal, business, or romantic relationships between counselor and client) are prohibited
• Counselors may refer clients to other professionals if appropriate

7.3 No Guarantees

While we strive to provide effective counseling services, we cannot guarantee specific outcomes or results. Counseling requires active participation and commitment from clients.

8. Confidentiality

We are committed to maintaining client confidentiality in accordance with professional ethical standards and applicable laws. However, confidentiality may be limited in the following circumstances:

• When there is imminent risk of harm to self or others
• In cases of suspected child abuse or neglect
• When required by law or court order
• When you provide written consent to disclose information

For more details, please refer to our Privacy Policy.

9. Online Services and Technology

9.1 Technical Requirements

For online counseling sessions, you must have:

• A stable internet connection
• A device with video and audio capabilities
• A private, quiet space for sessions

9.2 Technical Issues

• We are not responsible for technical issues beyond our control
• If a session is interrupted due to technical problems, we will attempt to reconnect
• Sessions may be rescheduled if technical issues persist

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of MV Counsellor and protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks, logos, or branding without authorization
• Modify or create derivative works from our content
• Use our content for commercial purposes without consent

11. User Conduct

When using our services, you agree not to:

• Engage in abusive, threatening, or disruptive behavior
• Provide false or misleading information
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems

12. Limitation of Liability

To the fullest extent permitted by law:

• MV Counsellor shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees paid by you for the specific service in question
• We are not responsible for decisions or actions you take based on our services
• We do not guarantee uninterrupted or error-free website operation

13. Indemnification

You agree to indemnify and hold harmless MV Counsellor, its counselors, employees, and affiliates from any claims, damages, losses, liabilities, and expenses arising from:

• Your violation of these Terms
• Your use or misuse of our services
• Your violation of any third-party rights
• Any false or misleading information you provide

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Mohali, Punjab, India.

14.3 Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us to resolve disputes informally.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the updated Terms.

We will make reasonable efforts to notify you of material changes via email or website notice.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions or concerns about these Terms and Conditions, please contact us: